Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Vellum Arc website and consulting services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our website or services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms:

"We," "our," or "us" refers to Vellum Arc, a business consulting practice registered in Malaysia. "You" or "user" refers to any individual or entity accessing our website or engaging our services. "Services" refers to the business consulting services we provide, including strategic planning advisory, operational efficiency reviews, and market entry feasibility studies. "Website" refers to all pages and content accessible through the domain operated by Vellum Arc. "Engagement" refers to a formal consulting relationship governed by a separate engagement agreement.

3. Website Use

3.1 License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for informational purposes. This license does not include any right to download or copy website content except for personal, non-commercial use.

3.2 Restrictions

You agree not to use our website to transmit harmful code, viruses, or malicious software. You will not attempt to gain unauthorized access to any portion of the website or related systems. You will not use automated systems or software to extract data from the website without our permission. You will not use the website for any unlawful purpose or in violation of these Terms.

3.3 Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Consulting Services

4.1 Engagement Agreement

Consulting services are provided under separate engagement agreements that specify scope, deliverables, timeline, fees, and other terms specific to each engagement. These Terms and Conditions supplement but do not replace engagement-specific agreements.

4.2 Professional Standards

We provide consulting services in accordance with professional standards applicable to business consulting in Malaysia. We commit to exercising reasonable care and skill in delivering services but do not guarantee specific business outcomes.

4.3 Client Responsibilities

Clients engaging our services agree to provide accurate and complete information necessary for the engagement. Clients will make key stakeholders available for interviews and discussions as specified in the engagement agreement. Clients acknowledge that our recommendations depend on the accuracy and completeness of information provided.

4.4 Confidentiality

We maintain strict confidentiality regarding all client information and business matters disclosed during engagements. We will not disclose confidential information to third parties except as required by law or with client consent.

5. Intellectual Property

5.1 Website Content

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Vellum Arc and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from website content without our written permission.

5.2 Deliverables

Consulting deliverables created for clients become the property of the client upon full payment of engagement fees. We retain the right to use methodologies, frameworks, and general insights (not including confidential client information) in future work.

5.3 Trademarks

"Vellum Arc" and related marks are trademarks of our practice. You may not use our trademarks without prior written permission.

6. Payment Terms

6.1 Fees

Consulting fees are specified in engagement agreements and are payable in Malaysian Ringgit unless otherwise agreed. Fees are typically structured with payments at defined milestones.

6.2 Payment Schedule

Payment schedules are specified in engagement agreements. Late payments may result in suspension of services and may incur interest charges as permitted by law.

6.3 Refund Policy

Fees paid are generally non-refundable except as specifically provided in engagement agreements. If either party terminates an engagement early, fees will be prorated based on work completed to the termination date.

7. Disclaimers

7.1 No Guarantees

We provide professional consulting services but cannot guarantee specific business results or outcomes. Success depends on many factors beyond our control, including client implementation, market conditions, and competitive responses.

7.2 Professional Advice Disclaimer

Our consulting services constitute business advisory services. They do not constitute legal, accounting, or other regulated professional advice. Clients should consult appropriate licensed professionals for such advice.

7.3 Website Information

Website content is provided for general informational purposes. While we strive for accuracy, we make no representations or warranties regarding the completeness, accuracy, or currentness of website information.

8. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or related to our services or these Terms shall not exceed the fees paid by the client for the specific engagement giving rise to the liability.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages.

Some jurisdictions do not allow certain liability limitations. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

9. Indemnification

You agree to indemnify and hold harmless Vellum Arc, its consultants, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our website or services, or your violation of any law or rights of a third party.

10. Termination

10.1 Website Access

We may terminate or suspend your access to our website at any time, with or without cause or notice, for any violation of these Terms or for any other reason.

10.2 Service Engagements

Either party may terminate a consulting engagement as specified in the engagement agreement. Upon termination, client remains responsible for payment for work completed through the termination date.

10.3 Survival

Provisions regarding intellectual property, confidentiality, payment obligations, disclaimers, and limitations of liability survive termination of these Terms or any engagement.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Malaysia without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

11.3 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt good faith resolution of disputes through direct negotiation.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any engagement agreements and our Privacy Policy, constitute the entire agreement between you and Vellum Arc regarding website use and services.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms otherwise remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction.

12.5 Notice

Notices to Vellum Arc should be sent to [email protected]. We may provide notices to you via email to the address you provided or through website postings.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, pandemic, government restrictions, or other force majeure events. In such cases, the affected party will notify the other party and make reasonable efforts to minimize disruption.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us: